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Home › Forums › Revolution WP › Error: Your cart is currently empty

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Viewing 12 posts - 1 through 12 (of 12 total)
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  • December 16, 2024 at 10:40 am #3496
    Kilian Gruber
    Participant

    Dear Everyone!

    We bought your Premium Themes 2 weeks ago. Our order nr. is #3446. Unfortunately we noticed that your themes had a problem with the shopping cart. When our users put some Products in, the shopping cart displays it’s empty. We tried to update WooCommerce files, cleared the cashes – but that didn’t work at all.

    Can you please help us? We need our webshop very soon!

    Thank you in advance

    December 18, 2024 at 9:18 am #3500
    karl marks
    Participant

    Hi,

    Please share your WordPress dashboard details on this email id [email protected]
    I will check and resolve

    Thanks.

    December 18, 2024 at 11:39 am #3502
    Kilian Gruber
    Participant

    Do you need my data to log into WordPress? Then I will write you a Mail with it. Please also try to open the link at first and check that the cart isn‘t working. Please put some products into your cart and then go to the cart. It will be empty. My Mail address is [email protected]. I wrote you an mail with the data.

    December 18, 2024 at 12:08 pm #3503
    Kilian Gruber
    Participant

    Sorry I mean my email address from which I have sent the mail to you is [email protected]

    December 20, 2024 at 3:55 am #3506
    karl marks
    Participant

    Hi,

    Thank you for sharing the details. The issue with the cart not retaining products has been resolved. Please check and let us know if everything is working fine now.

    Thanks.

    December 20, 2024 at 6:26 am #3507
    Kilian Gruber
    Participant

    Dear Karl Marks!

    Thank you very much! Now the cart works correctly. Can you please let us know what the issue was? We would like to prevent these kind of issues in the future. Would be kind when you let aus know.

    Kind regards!

    December 20, 2024 at 7:04 am #3508
    Kilian Gruber
    Participant

    Dear Karl Marks!

    I am sorry, but now I have checked the cart, and yes the cart works correctly but now the checkout shows that the cart is empty and therefore the customers can‘t checkout. Can you please check this issue too?

    Kind regards!

    December 23, 2024 at 12:40 pm #3589
    karl marks
    Participant

    Hi,

    We hope this message finds you well. To proceed with the work, We will need access to your cPanel. Could you please share the login credentials or provide access details?

    Thanks.

    December 23, 2024 at 3:08 pm #3590
    Kilian Gruber
    Participant

    Hi,

    What do you mean with cPanel login data? And where do I find it?

    Kind regards!

    December 24, 2024 at 5:03 am #3591
    karl marks
    Participant

    Hi,

    The cPanel login data is the username and password for your hosting control panel. You can usually find it in the welcome email from your hosting provider or by contacting their support. Let us know if you need further guidance!

    Thank You.

    December 24, 2024 at 12:05 pm #3594
    Kilian Gruber
    Participant

    Oh I do not have any rights to this data from the Hoster. The data belongs to our boss and we Are Not allowed to Share it…

    Is there maybe another way how you can help us please?

    December 25, 2024 at 9:35 am #3595
    karl marks
    Participant

    Hi,

    Thank you for letting me know. If access to cPanel cannot be provided, I’ll need assistance from someone on your team who has access. Alternatively, if your boss is willing, they can temporarily grant access for this specific task.
    Please let me know how you’d like to proceed so I can assist you further.

    Thanks.

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